Customer Support & Assistance
Access support for account management, billing queries, troubleshooting, and more from our customer care specialists.
Customer-First Support
At HitMe, we put your satisfaction first. Our simple, user-friendly ticketing system makes it easy to report issues, ask questions, and receive personalised assistance from our expert team. Whether it’s a technical hiccup or an account query, we’re committed to resolving it quickly and effectively.
- Easy-to-use ticket submission system
- Fast and dependable response times
- Resolution for both technical and account issues
- Expert support team dedicated to your satisfaction
Agency Support Features
HitMe provides a tailored support system designed for agencies. When one of your connected clients submits a ticket, it’s automatically directed to the main agency account for handling. This way, your team keeps full control, ensuring efficient management and clear communication with all your clients.
- Tickets routed directly to agency dashboards
- Centralised management of client support requests
- Maintain complete control over client support
- Agency-first workflow for efficient service delivery
Upload Files & Media
Sometimes visuals explain better than words. Use the upload function to attach screenshots, videos, or documents to your ticket. These extra details allow us to understand your issue more accurately, leading to quicker, more precise resolutions with less back-and-forth.
- Attach screenshots, videos, or images
- Include documents, logs, or extra files
- Speed up diagnosis and response times
- Minimise repetitive clarification requests
Organised Ticket Dashboard
Make support easier by submitting tickets under the right category. Our organised dashboard allows you to track ticket status in real time, chat directly with our support staff, and manage all open or closed requests in one place. Everything you need for fast and efficient resolutions.
- Real-time updates on ticket status
- Categorised ticket submission options
- Manage both current and past requests easily
- Direct communication with support agents
Collaborative Support
Every ticket you send is handled by real people committed to helping you. Within the ticket panel, you can see which team members are assigned to your case, ensuring transparency and smoother communication throughout the process. We believe in human, accountable support at every stage.
- See which team member is working on your ticket
- Clear and direct communication with agents
- Track progress with full transparency
- Real human support, not automated replies
Direct Support Form
If you’re having issues with login, subscription billing, or domain registration, use this form to contact our support team directly. Provide the relevant details and our specialists will ensure your account issues are handled promptly and effectively.